Shipping & Return Policies
[ADVISORY: Due to COVID-19, there may be a delay with USPS for updated tracking information to reflect online as well as a delay in the expected time-frame to receive your package. USPS is doing their best to ensure that your package is received in a timely manner. We thank you in advance for your patience.]
All orders made, with confirmed payment, before 12pm noon (EST) will process within 1 business day and forwarded for shipping. All orders placed after 12pm noon (EST) with confirmed payment will be processed within 2 business days and forwarded for shipping. Orders sent by Standard Shipping (Priority) usually arrives within 3-7 business days. For USPS arrival times please visit the specified shipping carrier with the tracking number provided to verify the delivery date.
Weekend orders will be shipped out on the next business day. No orders are processed or shipped during U.S holidays.
At the current moment, International Shipping is NOT offered.
ALL packages are shipped USPS ONLY.
*Pre-Orders will showcase the expected ship out date in the details/description section of the item(s) listing*
PLEASE NOTE: Be sure to provide accurate information during checkout as inaccurate credit card information or an invalid shipping address may delay your order.
SHIPPING & HANDLING RATES + FEES
2-7 Business Days
1-4 Business Days
1-2 Business Days
RETURNS & REFUNDS:
We inspect all merchandise before shipping.
- All sales are FINAL
- No refunds
We understand that things can happen that is beyond our control, such as defects or damage of package/merchandise while in transit. If an item received is indeed defective or damaged by carrier, it will be replaced for the same item. In this case you are responsible to pay for any shipping fees associated with returning the defective/damaged item(s) however no additional fees/cost will be applied to re-ship you the replacement.
Please follow the appropriate procedure outlined below for returns. As a reminder, purchases are final and all returns will be processed for a replacement of the same item. If the item is no longer available or out of stock you will be notified via email to select an item(s) of equal value. If electing to have a replacement issued, you must submit your request within 5 days of receipt confirmation. Please read the following important information below:
You will need to FIRST request a Return Authorization (RA) number. In order to do so simply contact us via our 'contact us' link page or email the customer support team at "BagLadyTrends@hotmail.com" and please include the following info in the body of your email:
- Contact Info
- Order Number
- The Reason for the Return
After submitting your request, we will review the information and forward to you via email an RA number and instructions for returning the item. Please be advised that a photo may be requested of the damaged/defective item(s). Please allow up to 3 business days for our customer support team to reply to your request after it is sent. Item(s) must be returned within 3 business days of receiving the RA number.
REFUSED PACKAGE(S): Refused packages will delay in any requests for a replacement. Please follow the appropriate procedure outlined above for returns. As a reminder, purchases are final and any returns will be processed for a replacement of the same item. If the item is no longer available or out of stock you will be notified via email to select an item(s) of equal value.
STOLEN/LOST PACKAGES: We are not responsible for lost or stolen packages. In the event that your package shows as delivered but has not been stolen or lost please contact the carrier with tracking information in order to file a claim. All packages with priority mail shipping are insured.
For more information on filing a claim, please go to: https://www.usps.com/help/claims.htm
Customer may cancel the order as long as the order is still in process. Cancellation cannot be made or requested once the order has been shipped out or tracking number has been generated.